Refund policy

We want you to love every Balleeruss purchase. If something isn't right, we'll work with you to make it right.

1. Return Window

You may request a return withinย 30 days of receiving your order.

2. Condition of Returned Items

To qualify for a return, your jacket must be returned in sellable condition. Specifically, items must:

  • Be unworn, unwashed, and unaltered
  • Have all original tags, buttons, and packaging still attached and intact
  • Show no signs of wear, staining, odor, or pet hair
  • Be accompanied by your order number or proof of purchase

We inspect every returned item. Items that do not meet these standards will not be accepted and will be returned to the sender.

3. How to Initiate a Return

To get started, email our team at balleruss590@gmail.comย and include the following:

  • Your order number
  • Your full name
  • Reason for the return
  • Photos, if the item is damaged or not what you ordered

We will reply within 1โ€“2 business days with return instructions. Please wait for authorization before sending anything back โ€” unapproved returns may be refused.

4. Return Shipping Costs

Change of Mind Returns

If you are returning because of a sizing issue, preference change, or buyer's remorse, return shipping is the customer's responsibility. We strongly suggest using a service that provides a tracking number, as we cannot be held liable for returns lost in transit.

Defective, Damaged, or Wrong Item

If we made an error or the product arrived in poor condition, email balleruss590@gmail.comย with photos withinย 7 days of delivery. We will cover return shipping entirely and resolve the issue promptly.

Please note: original outbound shipping charges are non-refundable.

5. Refund Timeline

After we receive and inspect your return, we will email you about the outcome. Approved refunds are sent back to your original payment method. Please allow up to 10 business days for the refund to appear. Your bank or payment provider may require additional business days to process the refund.

6. Items We Cannot Accept Back

  • Items returned after the 30-day return window
  • Items damaged through misuse or neglect
  • Gift cards
  • Custom or personalized orders

7. Exchanges and Cancellations

Exchanges

We do not process direct exchanges at this time. If you need a different size or color, please return your original item (if eligible) and place a new order.

Order Cancellations

You may cancel your order before it has shipped. Once the carrier has picked it up, the order cannot be stopped and must go through our standard return process instead.

9. Need Help?

Business Name: Balleruss

Business Email: balleruss590@gmail.com

Business Hours:ย 9:00 AM โ€“ 6:00 PM EST (Monday โ€“ Friday)

Live Chat:ย Available 24/7

Business Address: 1337 redbud Ct, Woodbridge, VA 22191, United States