FAQs

Have questions? We're here to help.

Below are answers to some of the most commonly asked questions regarding our jackets, shipping, returns, payments, and customer support.

1. What kind of jackets does Balleruss sell?

We specialize in genuine leather jackets for men and women. Our range includes biker jackets, moto style jackets, classic fitted cuts, and everyday wear styles, all made from genuine leather.

2. How do I find the right size?

Our jackets are available in sizes S, M, L, XL. If you are between sizes, we recommend sizing up for a more comfortable fit. You can also contact our team for sizing help.

3. How long does shipping take?

Orders are processed in 1–2 business days. Delivery typically takes 4–6 business days after that, for an estimated total of 5–8 business days from order placement.

5. Do you ship internationally?

Currently, we ship within the United States only. International shipping may be added in the future.

6. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition. There are no restocking fees. Once we receive and inspect the return, refunds are issued within 10 business days.

7. How do I start a return?

Email us at balleruss590@gmail.com with your order number and reason for return. Our team will send you return instructions promptly.

8. Can I exchange my jacket for a different size or style?

We do not process direct exchanges at this time. If you need a different size or color, please return your original item (if eligible) and place a new order.

9. What payment methods do you accept?

We accept all major credit and debit cards for secure and convenient payments.

10. How do I track my order?

A tracking number will be emailed to you once your order ships. You can also visit the Track Your Order page on our website anytime to follow your package.

11. How can I contact Balleruss?

Business Name: Balleruss

Business Email: balleruss590@gmail.com

Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)

Live Chat: Available 24/7

Business Address: 1337 redbud Ct, Woodbridge, VA 22191, United States